well, I have never thought of the guys up front as glorified bus drivers. I have only the utmost respect for them. But if current day pax are ignorant of the realities of the job I can only say that's down to management attitudes and the media. I'm reminded of a cartoon I saw many years ago in the ops office of Capitol Airlines at JFK which said, "working for this airline is like working in a brothel; the better you perform the more you get fu##ed"!