AVSICK,
I'd suggest that instead of sympathising with Arik Air management, you'd be better off sympathising with around 200 passengers who were left stranded without compensation or a credible explanation of why. The fact remains that all those passengers were perfectly manageable and had they been told the truth and had their money refunded there would have been no problem. If you require Arik to succeed then they'd better get their act together and behave in a responsible fashion. Acting as an apologist for poor service doesn't give a good impression of what you think are acceptable standards.