Hi esy
Ok its as you thought, 6 months face to face experiance is a advantage as you have gained some experiance in dealing with situations. Either dealing with complaints, problems i could go on as there are so many situations you could of dealt with and I am sure you get the drift.
Yes easy DO check references, mainly for your ID's and security. But they of course can make sure you were not sacked burning down the office or whatever.
With regard to referances PLEASE try get them correct on your online application straight away, eg dates, names, contact details, it makes things so much easier for everone.
Oh and please done ' BLAG' referances (LIE) NOT saying you will but people DO get found out.
I hope that answers your question.
P.S whats your situation with easyjet?