anne's not really nasty. she's a cuddly softie under that exterior.
it's entertainment. at other people's expense. it's not like it's slander. could it be that the truth hurts? or do you just need to harden up? i remember a girl on there who was a corporate ops manager at (i think) london airport. anne called her 'flash airport' - it was hilarious, especially as anne would more than likely be a customer. be thankful you don't work in a call centre - you'd be outraged every day......