Oh, it is very easy things will change;
1- change the general manager (I did not put CEO to be legal,
)
2- they start hiring qualified people in the middle management (HR,commercial, Welfare etc....)not the guy who has lasted enough to be there, and is from south of the himalayas
So I see you are a smart guy not coming to the only place in the world they shutdown an Starbucks cafe for health reasons, (city centre).....
.