Quite disgraceful "service", I agree.
The week before last, I had two badly trained temps challenge me to put my laptop back in my case before entering the security queue.
I told them not to be so stupid, continued and then reported the incident to a BAA supervisor airside, who promised to speak with them and tell them not to behave in such a way, as they were incorrect in their assertion.
No fast track either, even though I was travelling on a First class ticket, so you get lumped in with the economy pax (not that there is anything bad about economy pax per se, but F normally buys an expedited service.)