Maybe it's in the address, a simple address I think can do this, e.g. clive39@ as a simular thing happened to an address I set up for my wife, yet a clive_smith@ type address seems to be missed, having several of these as well. . .Also it maybe in the way the account has been set up, the preferences when setting up the account.. .There are filters (under options) that come with the hotmail accounts, which can help clear some of this. . .I supose this will be followed by the anti-hotmail users club, but I find this service has a very useful function.