I use audiogalaxy all the time. The service is very busy since Napster problems, so just leave it online and wait. I t will try to connect every couple of minutes or so. The only other thing may be that your provider blocks access, but I cant see this as being a problem as I think it uses the same gateways (or whatever the term is) as normal ftp. Stick with it - Napster is crap in comparison.