BEagle - But then I came up against Aviance
You say you went to the aviance desk to re-book a lufthansa flight? i may be wrong but lufthansa's ticket desk is two desks down from the aviance desk. I can't comment on aviance's performance that day but you may get a freindlier and more helpful responce at the lufthansa desk. Sure aviance handle the baggage and exec lounge but lufthansa have their own desk for reservations.