Was a Google first and Ask jeeves when that didn't work person myself - so thanks for the other tips I'll try them wen Google failes me.
On a slight tangent have you ever compared answers when giving Google or one of the others a multi word selection (logical &). Depending on the sequence the answers can be OH so different. I was looking for ways to query something that i thought customers might use when they were in panic and help mode and wanted to check if we came up on the 1st page every time - boy did i get some different answers - from 1st to 400th depending on how I asked the question. Think I've fixed our stuff now so we always come in the top 10 (until somebody gets smarter).
[ 17 January 2002: Message edited by: gofer ]</p>