Thanks for the advise, I'll let you know what they say tomorrow.
I was told to go on to the Alcatel web site by BT and down load a new set of drivers last Friday which I did, they crashed my system and I almost needed to re format my hard drive as I couldn't even boot up in safe mode, I friend in IT came and spent over 2 hours sorting it out, he doesn't have much to do with ASDL so he hasn't a fix for 650.
Thanks again