you get what you pay for...jetblue pax payed for TV , blue corn chips, and cheap flights.
that's the way it goes.
ASK a passenger to pay for resources to handle problems and they say: that's the airline's responsibility.
I especially liked it when Jet Blue blamed the problems for tug tires being frozen to the apron. At places with real snow, they put chains on tug tires!
short handed on crews...they are grounding the whole EMB190 operation just to get flight attendents for the 'bus ops.
Back in the old days, you would have plenty of reserve crews...granted they didn't do much during good wx days, but...
cheap flights=third world