It seems that no consideration was given to any requirment for Engineering input into this system (an integral part of flying operations you would think?). As a consequence the already maxed out Eng Ops Controllers are having to juggle BOCS and an additional database for Engineering input (without any prior training) instead of STARS which seemed perfectly adequate.
Much like the failed attempt to manage Eng Auths on JPA which has wasted 100s of manhours.
Poorly thought through and underfunded.