Hmm, the clouds seem a little thick today...
CuPa, you're missing the point. Suppose you're marooned on that bus, waiting for the Pennslyvania snow to melt. Then you hear that every other operator knew about the snowstorm, so kept their buses at NYC and told passengers to remain in the (relative) comfort of the terminal.
Still purely a weather issue, or can you start to see the grounds for complaint?