Well said. They will learn that their arrogance is mis placed. I think they are in for a rude shock. I agree with the morale issue at Cathay. Basically the problem is there isn't any. They just don't realise it takes more than hosting a poxy carnival at the end of each year to keep the staff happy. I think the training dept should also shoulder some of the blame for the morale issues. They make life at CX miserable. It really is a miserable place to work. Oh, and before I get the barrage of "why don't you just leave", I'm trying trust me!!