I was on the MCO flight yesterday......Nearly on aircraft over 9 hours. Took us each time 2.5 hrs to get to being de iced and then the guys timed out....happened twice. What was most frustrating is we were ready to go but the hours call on the flight crew stimied their dept. It was cruel the 2nd time around. Flight crew did their best but their cabin crew were rude, laughed at the pax and all we were given in 8 hours plus on the plane was 2 bottles of water and a bag of pretzels.
I blame management for not grabbing the bull by the horns and making a decision to scrap the flight. Also on return to gate co. did not offer sandwiches. A flight crew member dead heading bought a load of sandwiches though and handed them out.
In conclusion....Flt crew did their level best......Cabin crew were appalling. JetBlue should learn from this.