Lots of oppinions regarding the crew doing the right thing and carrying out the rules. I wonder, however, if it is true that said crew always carry out every rule in the book to the letter?
Quite right that Easyjet has backed them up but you should expect the oposite if the rules are broken. You can't pick and choose.
A common sense approach is what's really needed.
BTW, I flew Easyjet yesterday and a pleasant experience it was, with what appeared the whole crew fully enjoying their job. Excellent.