I think you guys have realized where I'm coming from.
It certainly was a day yesterday ... (I do hosting support, email, chat, and general PC stuff, some THRU chat and email, not phone...)
I always strive for an answer, and rebooting, while good, usually isn't going to help my customers (poss network connection, DNS, firewall issues)
It just continues to amaze me that i get the most vague descriptions, and still have to play 20 qustions on occasion to get to the bottom of things.
I do admit I'm a "tell me, let me fix it and you're done" type, blunt, but give me the details, and I'll get you an answer quickly, without fluff hehe ....
[ 08 January 2002: Message edited by: RW-1 ]</p>