Arrgh ...
Vent mode on:
I am SO tired of people who state "Well it worked ok [insert time, date, etc.] why not now?"
Because something happened to it in the meantime, that's why! If you had a lamp that turned on yesterday, but will not turn on now? What do you thin might have happened, besides a power failure in the building? Grr ...
Those types of statements serve no purpose to the troubleshooting process.
When you speak or chat to a technician, we want DETAILS, if a logon issue, the logon and password.
If a program error, then name the frelling program for god's sake.
We want the EXACT error given, not your interpretation of it.
If you didn't obtain it, then rerun the steps that gave it to you and write it down (which in too many cases is what you should do with your username and password to begin with on logon issues....)
Do NOT announce how you are an expert, for most of those follow up that statement with proof they know nothing of what they say or understand as it pertains to computers and/or the internet.
Do assume you may have made a mistake, for 90% of the time, that will be it, and in the other 10% the issue the tech is responsible for correcting can be QUICKLY identified, and in most cases rectified.
(On occasion the author is so incensed with some novices at work that there should be some sort of test and card given to people before they can enter a store and purchase a computer... this one in particular couldn't logon to his web mail, and it would have helped if he turned the damn thing on to begin with... don't know how he missed the black monitor staring back at him ... This was one of those occasions.
To any novices (one's who have actually have tried reading a help file, or learning on their own) intermediate or other experts out there, excuse the frustration.)
Vent mode: off.
[ 07 January 2002: Message edited by: RW-1 ]</p>