I also think the captain has made a the right choice and has followed the rules correctly. Why would he want to dealy the flight for 45 mins whislt she was offloaded and her bags were found and whilst the load sheet was changed also. He didnt do it just to make the woman strugle he did it because it wasnt worth him possibly losing his job over. The article says that the entire crew showed no comfort or consideration towards the lady. I suspect that the paper may have went a little over the top on this one yet again.