Spot on Kraut.
Logos
Do you think the captain in question enjoyed kicking off that women and two young kids? The easy course of action was to tell the senior to close the door and get cracking with the safety demo. The commander took the difficult decision of sticking to the company regulations, however unpleasant and unpopular that decision was. As Kraut alludes to, it isn't the captain's aircraft and it isn't his/her airline.
Call the crew all the names under the sun Logos - fact is you weren't there. It's very easy to armchair quarter back this one; I imagine it is a hell of a lot tougher to stand infront of a plane load of pax and explain to a mother of two that she and her young family aren't travelling because the company regulations reflect the sh*t world we live in. The captain was bound by those regulations whether he liked them or not.
