Power struggle or apathy ?
Looks like we (as SLF) are stuck in the middle of one of the above. I arrived back from GVA into LHR T4 last Friday night. Ended up on a remote stand with no steps/bus and then when eventually into the terminal no escalators/walkways were working, 40min queue for UK immigration (2 desks open) and even then a 20min wait for baggage.
Complaint ensued to both BA & BAA but not hopeful of any feedback.
T5 may be the future but that's still 16mths away and at this rate BA will have lost many of it's pax if it continues to accept what BAA has to offer.