Easy-PC
From today's Daily Mail. What would you, or you airline have done in these circumstances?
Quote:
Mother and her children grounded by the PC pilot.
To Ann Jordan and her family, it was simply a kind gesture from a fellow passenger who wanted to help resolve a problem.
But instead of allowing one of her two young children to sit on the lap of another traveller during take off add landing, the airline marched her off the plane.
The reason given, by easyJet had nothing to do with safety on board the short haul flight. It was made, it was explained, because of child protection fears.
And even though Mrs Jordan was sitting next to the woman passenger who had offered to look after her three month old son. Kaleb, she was told it was too much of a risk.
Rather than the airline finding an alternative, the 35 year old mother of two was hauled off the plane in tears and told to find a suitable booster seat before she could fly home.
'It was insulting, not just to me but to the passenger who wanted to help,' she said. 'I was absolutely disgusted. It’s correctness gone mad.
'I was in tears when they took me off the plane, 1 felt humiliated. The captain and the cabin crew just would not see sense and compromise, It was crazy.'
Mrs Jordan was flying from Bristol to Newcastle last week after visiting family in Cardiff when the furore erupted
Although she had arrived at the airport with a booster seat for one year old daughter Azrael, once on board she realised it would not fit the planes seats.
The woman passenger next to her happily offered to hold Kaleb, while Azrael sat with Mrs Jordan. But the captain claimed that because the woman passenger was a stranger it was possible although highly unlikely – that Kaleb could be abused
Other travellers tried to persuade the cabin crew to allow the family to continue their journey home but after a delay they were removed the flight. She and her children waited hours for another flight and were allowed to board only after Mrs Jordan's mother drove 60 miles through blizzards with a new safety seat.
Mrs Jordan, whose husband David, 31, is a computer engineer, said she would not fly easyJet again. 'The captain could have let the baby sit next to me on the lady’s knee, but instead, he left us stranded,' she said.
Mrs Jordan had no trouble flying to Bristol because she had been with her sister, Clare Ash, 27, and each sat with a child on their knee. But her sister was not with her for the return journey.
EasyJet said: 'Under the Child Protection Act, it is not easyJet's policy to allow another passenger to take responsibility for an infant to be seated on their lap for Take off or landing
'These Policies and our result action s were taken to ensure the safety of Mrs Jordan and her children. The safety of our passengers is our top priority.’