Have to add to this regarding Swissport, great service, above and beyond the call of duty. Was booked on LX423 - BHX-ZRH-FCO on 18th Jan (the day of high winds). A/C ended up as a divert at EMA (or whatever they're called this week), flight cancelled. Swissport agent bent over backwards to help, not only with a rebook on the flight 24 hours later, but also contacting hotels, cars etc, off his own bat, to move bookings forward by 24 hours. This bloke dealt with a long queue of pax and was extremely courteous and helpful to all. A credit to the industry.
May I also say that kudos to the driver of EK39 on that day, plonked the beast down near to the 06/24 intersect in awful conditions and kept it on-line. If you're reading this mate, you did well
