it's a different type of pasenger though e.g (Business only). T3 operates a 1st class service including access to the executive lounge at CWL. It would be good to have an increased frequency of T3 especially since they only operated the BRU route for couple of Months. What happened to the Aberdeen route that they originally were planning to operate. Could T3 be one of the airlines looking at the Valley - Cardiff?
The airports DM's are usually behind check-in desk 16 and 17 and as for JH he's usually up in his office by the tower. There was a meeting every morning for issues to be risen by handling agents, retail, security etc. All matters that were risen in the meetings especially by handling agents were something simple like hooks on doors (leading out onto the apron)to keep them open because they were slamming shut and hitting staff. Took about 2 months to get that sorted.
It is a joke at the moment and talking of these new routes to Germany, Poland and longhaul to New Zealand, Australia and the Far East is just laughable.