Now it is our chance to say what we think...
To assist the RAF team to gather as much "meaningful" data as possible, JPAC EC operators will soon be asking RAF callers to the JPAC EC to leave a contact number in case the individual is called back. In response to feedback received by AMP's Liaison Team, a team of 6 RAF personnel will be deployed to the JPAC EC to assist AFPAA in gaining a better understand of the issues affecting RAF personnel using the EC, before working with AFPAA to deliver improvements identified. The RN will also be carrying out an identical exercise for their personnel.
In order to asses exactly what issues are affecting RAF personnel, a telephone survey of recent RAF users of the JPAC EC will be carried out by the RAF team. They will call users approx 48 hrs after they used the EC and will ask them a series of questions about the service they received. They will aim to speak to as many callers as they possibly can and the call is not expected to last more than 15 minutes. It is important to note that they will not be there to "fix" an individual's issue(s).
This activity will take place between 12 - 17 Feb and 26 Feb - 2 Mar 07 and will be based on calls received into the JPAC. Only by this independent RAF team collecting meaningful data can the RAF establish exactly what needs to be improved, rather than what everyone thinks needs to be improved, and work with AFPAA and the other Services to put the right measures in place.
Nothing ventures, nothing gained! They have to bring in the service personnel as they cannot work out what the problems are themselves. Only we can make the difference now.
As they say in the fighter world:
"Fight's on, fight's on"!
SMT