Mr. Pax - Are BA planning on doing this at bases other than LHR/LGW since the article refers to only these places.
Sadly "ground rage" is all to prevalent this year - we had to call the Police on two occasions last week alone to deal with irate pax on HOTACs.
In one incident a 12 year old girl verbally abused airport staff and when her father was challenged about the language he replied :
"What do you expect me to do about it she is changing from a child to a woman." So can ground rage be attributable to PMT ?
In a similar incident our Duty Manager at MAN was told continuously to " F*** off ! You have ruined our holiday you b**ch ".
And this was because she had told them to fold a pushchair and stow it in the boot as the father tried to carry it upstairs on a double deck coach with the child still seated in it !
In both instances the passengers were removed from the coaches by the Police (who supported our actions)and denied transfer to the hotels as they were endangering other passengers and the safety of the vehicle due to their violent and abusive nature.
Perhaps there should be some sort of intelligence test to see if people are mentally fit to go abroad ?