It wouldn't have mattered how abusive this arrogant Lord was
Unfortunately, X-C, you have just exhibited an attitude as reprehensible as that of the cabin crew member on this flight. How do you know Lord Fraser is arrogant? How do you know the cabin attendant didn't deserve a flea in her ear? The Telegraph article is, by its tone, from a gossip column. It's portrayal of Lord Fraser is opinion and hearsay.
However, it is a fact that in Blair's Britain, junior employees in certain industries and services, who are often ill-educated and who lack the most basic social skills and graces, have been given unprecedented power over the rest of us.