ESG - Like Mik says - it's a time management thing.
Three of us run the core site functions but we couldn't cope without our team of moderators who off load a lot of tasks for us.
We still manage to reply personally to all queries and I individually answer everyone who fills in our 10 second survey.
Over the years I've found that the load settles down to 2 hours admin to every hour spent on site. I'm the lucky one. I know that Danny works on an even worse ratio than that. And to think it all started as a bit of a joke
Rob
PS - I fly 900 hours a year and somehow I'm still married.