If you had a problem with Lat/Long. did you try this method?
"Search by Lat/Long
This will display a map for the Lat/Long coordinates. The format of the coordinates
is x.x,y.y or x:xx:xx,y:yy:yy where x=long, y=lat, -x is west +x is east,
e.g. -4.578611,52.038333 or -4:34:43,52:02:18 (note that leading zeroes are required when
using the degrees:minutes:seconds notation)"
Maybe you tried using the E/W and N symbols instead of the + and - signs?
Another tip. Although you can't save map images, I found that you can print the map section shown on the screen.
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Through difficulties to the cinema