JP Justice,
Much like yourself, I too am having trouble with an ISP.
Their name is FREE-Call UK.
Last September I was promised software to enable "free" internet calls via a 0800 link.
Despite many complaints, they just bumble on and on making excuses via a standard email broadcast.
They have taken my money and have failed to deliver.
I wrote to my local trading standards, but because they could not get a reply from FREE-Call by email, they told me there is nothing they can do for me !
Likewise OFTEL threw my complaint back saying, "seek independent legal advice". Great help these watch-dogs !!!
I would like these FRE-Call UK buggers to get some bad press.
Would it be worth taking the same line as you via the County Court ? How much would that cost me ?