On we go! They are still adamant that my computer was infected at the time it was sent but have any of you heard of a computer being infected with a virus for about 7 mins without a warning occuring and then cleaning itself, again without any notification? It turns out that the anti-virus software was probably not recent enough to recognise the virus (so how could it then remove it?) but I now have the latest McAfee - installed yesterday. I got a good deal as it included their firewall software, 2 for less than the price another shop was charging just for the anti-virus! It didn't find any trace of the virus either! The mystery deepens.
Thanks for all the help and advice so far.
