Hi SLF999,
I have been using BT Openworld since February this year, and now enjoying the benefits of a fast connection, but I had at first real problems with the service.
The problem I was experiencing was a error 650 which caused me to re boot by PC every couple of hours, and BT tech support couldn’t solve the problem. After being driven to despair I took my complaint to the chief executive of BT in London, and also an article in the Dot Com section of the Daily Telegraph ran a story on the problem.
I have now have a fix to the problem and list the following things YOU MUST DO!!!!!!.
1. The problem is the Alcatel modems drives aren’t supported by Microsoft.
2. You motherboard after boot up controls its power to thing like USB ports and after a couple of minutes the power is limited to the USB Alcatel modem if it isn’t used, when you try to use you modem the drives can’t wake up the modem and the only way to use the modem is to do a power cycle, this means re booting you PC.
The Fix:
1. Set your PC on boot up to auto connects and open IE, this gets your modem working while its got power.
2. Also on boot up set your Outlook Express to open and connect on boot up, also you need to set it to check for emails every minute, this will keep your modem awake, this activity will keep power to your USB port and stop your motherboard limiting the power to the USB port.
I have done the above and now have a fast and reliable connection, which has not crashed in 2 months. There are some broadband site which great, you can watch films, music videos in real time with excellent stereo sound, and also being able to down load data in no time, I was downloading songs from Napster in 90 seconds.
All you PC experts, I’m not an expert, and you may pull to bits my posting, but it was a problem, and it took Alcatel, BT and other companies to come up with the above fix, and it works.