The problem with the CUSS machines, is that we have absolutely no control over them. Whilst they're not difficult to use, unlike the machines installed at Manchester, the handling agents have not been trained to use these (ie how to rectify an issue if something goes wrong) or simply to be able to provide the customer service element of the machines, this role going to the airport's customer service assistants. Servisair don't like the fact we have to use these machines, despite the fact no airline will pay to use them and all our staff do is sit behind the bag drops which is a dull shift. The airport also hasn't done a particularly good job of marketing them, there is hardly any signage for the machines, and the package holiday pax that these machines are targetted for, simply want to use the check-in desks they're familiar with.