Sorry Bolty, this is not against you or those working hard to fix the fleet ... but how many times can you log something before just giving up?
My last sector there was an oven out and two coffee brewers out in the Y/C galley (744). A quick look at the log book and it had gone through SYD twice since the original notification - around about 12 sectors since they were first logged. No fix. It's just not important to the 'gingerbeers'. Was told on my last sector ex SIN 'We don t have the time to fix it, and it isnt gonna worry you that much is it?'
Yup, it gave us grief, as the punters didnt like the instant coffee they were served, and it slowed down the service to no-end.
A 744 that every sector for 8 sectors the area behind the Y/C galley flooded to the point we couldnt have pax sitting there. The engineer said ' Oh it's happened on this aircraft for a while now ... we cant work out why ... its a mystery!' What-the ???
And as with the IFE, most people dont bother logging it anymore, its just not worth the time to go and write in all the resets. It never gets fixed, so really, why bother?
Would love to see someone really actually fix things, rather than put it back on us. Half the things reported in the LOG you just get a 'tested - ops normal' from the engineers, and then you get the same problem next sector.
Myself, like many others, feel like the engineers dont believe us, or think we dont know how to work something when we log things.
I flew on an aircraft that for 6 sectors the main deck business class chillers were on but showing unusually high temperatures on the gauges .... each log entry about that had 'Tested - Ops Normal' written in the Log by engineers in each port. Thats great. But we have to re-stow all catering out of that area when we notice that the temperatures are outside the 'green band' (part of our procedures) this takes a hell of a lot of time and effort by the crew ...... and these things never get fixed !
I realise parts availability etc are not within the individual engineer's control ... but seriously, why would we bother logging anything when it seems to go on for months and months before (if ever) being fixed? We have already struggled through a 14 hour sector appologising to pax for some defect, that was originally flagged to engineering 12 sectors ago! Why bother
But thanks for your tuition on filling out a log book
