Bolty,
Thanks for your post and I appreciate your frustrations.The main problem is that cabin crew are hired for a number of reasons but technical ability is not one of them.We feel the same way when someone talks to us with absolutely no idea of what our job entails.
As Cartexchange has said the office goes on and on about the most idiotic of topics but something like this is not looked at and this is probably because the people in the office are not technically minded as well.
This is one of those things that should be brought up when the different departments are talking....whenever that happens.Engineering should show Lusley Grunt a few entries from the log and show her how they should be filled out.