For those of you whom read this site not just the few that post..
Please take note
There has been an introduction of a new Cabin log on the international fleet which is called the combined "Cabin/IFE" log. There are now 2 green folders kept at the CSM station. One book holds a spare Log book and the previous Log book. The other folder has the Cabin/IFE log "In Use" book.
Please write in the "IN USE" book as identified on the front cover.
When writing in the Cabin/IFE log book use capital letters (its not considered shouting) and press as firmly as possible.
A laminated card has been fitted to the green IN USE folder with tips on how to fill out each coupon.
Please do NOT put IFE and Cabin defects on the same coupon. They are actioned by different trades or contractors. Which means when different types of defects are entered on one coupon it is impossible to certify correctly.
You will have no complaints from engineering if you log same defect across several seats on one coupon. E.G. Reaging lights inop at the following seats..... or Soft/hard resets at following seats..... or side wall lights fail to turn off/on at following area, oxygen bottles used at L2 R2 and L3 etc etc
Do not write #4 oven rear galley nil heat and IFE inop at 3A same coupon.
Please make your entries short, to the point and accurate. No need to fill all the lines, its not about creative writing, that is for engineering types in the lower part of the coupon.
The Cabin/IFE log In Use has a list of carried defects in the front. This should consulted before writing up a fault as it may already be a known defect and will save you time.
I realise that QF has probably conduted no training or issued any literature on the subject to cabin crew but some of the entries in this new log defy common sence. Before anyone points the finger at any one group of CC. It is noted the same lack of common has been noted across L/H, LHR base and S/H
What it all boils down to is, If you wish engineering to fix as much as possible during a 70 min transit to make your job easier, the defects need to be recorded in a proper way. And right now they aren't...
MBolt