Hi Jenn
I had a virgin interview about 2 wks ago and it really is nothing to worry about.
When you first get there the assessors are waiting to greet you by the lift as you get out, just smile and be friendly.
They do sometimes ask the reception staff what they thought of you aswell so smile and be nice to them aswell.
You are taken to a waiting area in the crew room to meet the other candidates, so again be friendly and interact as you are also being watched by the crews waiting to go for their flights in the crew room.
You are all taken into a room and each person has to introduce themselves and talk a little bit about what they are doing at the moment, hobbies etc.
you are then all given a card to read out and then you are split into groups for the group exercise.
You are given a list of ten things that passengers have said about virgin and have to discuss it with your group and decide in what order of importance that they should go before presenting it to them in no longer than 2 mins (there are no right or wrong answers, they just want to see you interacting)
After the group session you are given a maths test which is just basic stuff but does include working out time differences and also a memory test so make sure you remember names, dates,times, colours etc.. this is multiple choice. you are on a time limit for both test, i think it was around nine minutes for each and the pass mark was 50%.
Once you get through all of that you have your 2-1 where you will get all your competency question such as how do you have fun at work, give an example of when you have given good customer service, had to deal with a difficult passenger etc.. Just have some different answers to the ones you gave on your application form as you cant use those again.
It sound like a lot but they are really nice and it is a really fun day so just enjoy it.