EWL
Thank you for reminding me why I avoid using agents where possible. Are you perhaps in training for a customer service appointment with Telstra or QANTAS.
You are in a service industry. Take the good with he bad. Provide a service or advice with a smile and be helpful to all. You never know, that "bogan" may have a memory and may have friends. Guess which helpful agency he will not be recommending.
If the margins are not good enough for you get the **** out of the business. But don't bitch about it or take it out on the misguided of our tribe.
Really dissappointed, as in the past I have enjoyed a lot of your contributions.
Regards
Maui