Interesting discussion on one of the FF bulletin boards re the rather abysmal performance of our award winning "AVOD" entertainment system.
An award obviously handed out for the content, not the hardware.
http://www.flyertalk.com/forum/showthread.php?t=651873
In FF circles it is known as the "avoid" system, but its getting hard to do so now that just about all 744's have it.
I was informed by a Rockwell Collins engineer that Lufthansa are suing them over it's problematic operation and that QF actually profit from it's unreliability due to penalty payments written into the contract.
CSM's ought to be able to sue as well or at least share in those penalty payments for the stress suffered from dealing with hundreds of angry and abusive passengers..........
But hell. I bet the system was cheap.