Originally Posted by
foghorn
Erm, so by bringing the company to its knees and thoroughly shafting its customers in the process, BA will somehow improve its customer service?
well, come up with a better alternative. There is no customer service so nothing to debate there.
When there is a cancer you can let it grow and it will kill you or you can cut it out and hopefully recover. Flying Lawyer misses the point, as most lawyers would, that we all want BA to suceed but since they have lost sight of the goal the war cannot be won.
Ps.
I hear Branson is looking for 4 Jumbo's with crew to cover some of the disaffected BA customers.