Wolverhampton - spot on!
Unfortunately the BA spin machine is blaming everything onto CC in this latest dispute when in fact its their doing that has brought all this on.
As for "good service, good product, good aeroplanes" we have been telling our 'management' for years now that these items are just not good enough.
As a SCCM with BA I spend 90% of my time apologising, the other 10% trying to fix the antequated IFE system. Its not what I want nor my colleagues - we want to return BA to its premier position in the airline industry but unfortunately thats' not one of our managements goals....