I'm using BT surftime (evenings and weekends).. .The connect icon they downloaded to me doesn't work, had to set up my own internet connection wizard. Have had occasions when it takes numerous attempts to connect, it's either busy - can't get recognized by the main computer or I get disconnected frequently. . .Funnily enough on the "pay as you go" BT service there is no problems !!!!. .Very annoying... I presume they are limiting access. Doesn't encourage customer loyalty though !!