remoak......southwest like you say is the model airline....
...Southwest has remained profitable all this time because they have had low costs to support what customers want in low fares.But they also have the best pay rates for their employees.
They do not get their low costs by paying poor wages to their employees and that is one of the main reasons they have become successful.Many low cost airline have used the opposite,and it IS the employees who have taken the brunt of the costs.
just goes to show that you can pay your employees well and run a low cost/low fare airline.......(the left handed
)...PB