Reference any Zone Alarm problems, try this:
ZoneAlarm is dependent on its TrueVector service to function properly. You may need to refresh the files associated with this service, especially after a networking change, OS change, or ZoneAlarm update.
First, verify that the TrueVector driver is running by opening ZoneAlarm's Configure Panel and checking its status.
If the panel is displaying TrueVector driver as loaded and ZoneAlarm is still not functioning properly, it is possible that some files have become corrupt. To repair this problem, please follow these steps. Please note that this will remove your program permission settings, but re-establishing them is a simple process.
1. Shutdown ZoneAlarm. Wait a few seconds for it to shut down. Then make sure that the services are no longer running:
Win9x/ME: Press ctrl-alt-del and end the following tasks if they are
running:
vsmon, minilog, and zonealarm
Winnt: go to start->settings->control panel, open services and stop Truevector Internet Monitor, it may ask you to stop Truevector Logging Client which is ok as well. Select Startup in the services applet and set both Truevector Services to disabled
Win2k: click start->run and type services.msc . Stop Truevector Internet Monitor and set it to disabled. Do the same for Truevector Logging Client as well.
2. Open the Internet Logs directory (in 95/98/ME this will be "c
windows\internet logs", in NT and 2000 it will be c
winnt\internet logs), where you will find a file called "iamdb.rdb" and a file named after your computer with the ".ldb" extension.
3. Delete both of these files. (If you get an error deleting, check services again)
4. Reboot your system.
ZoneAlarm will boot up again with a fresh database.
If you are unable to delete the files, you may need to uncheck the "Load ZA at Startup" and reboot your system before performing the steps above.
If you are running windows 2000, Zonealarm has services which are dependent on other services running on your computer. If the TrueVector drivers aren't loading up and gives you an error message:
1. Log in as administrator
2. Right-click on "my computer"
3. Select "Manage"
4. Select "Services and Applications"
5. Select "Services"
6. Right click on "Truevector Internet Monitor"
7. Select "properties"
8. Ensure the startup type is automatic and the service is started (in the service status field).
9. Click the "Dependencies" tab. There you see what services the truevector drivers need running in order to function properly. Make sure those services are also started the same way you checked the truevector internet monitor ones.