What a joke.
And for that example, don't forget CX charges the surcharge for freight also.
I think I would rather had no reply to the AOA's letter. Does he think we are that stupid?
"subsidize staff's personal travel". Are you kidding???? I think the ridiculous price we pay for seats that would otherwise be EMPTY more than covers any expense to CX.
CX generates massive profits off staff travel and they are the only Airline I know of that is now charging their own staff the fuel surcharge. But then again, times are pretty tough right now, aren't they?