When passengers ask me to stow thier heavy bags for them I follow this little procedure.....
Looking genuinely concerned i ask them if it is too heavy for them. 9 times out of 10 they answer "yes". Then in my friendliest voice I tell them "no problem I'll just get it put in the hold for you".
I had a rather fit and healthy looking older gentleman ask me if I could lift his bag into the lockers for him. On sight the bag didn't look heavy so I replied "yes". However when attempting to lift the bag I realised it was rather heavy, so I politly explained to the man that the bag was heavy and that I would need him to lift it himself so that none of our crew hurt their backs. His reply was " So you want me to hurt my back then do you!". I was speechless.
