JetStar International Getting It Right.........Not
Was informed by a family friend who is a regular to Bali that plenty of very unhappy JetStar travellers to that part of the world and they have only been doing the MEL & SYD/DPS runs for a month or so. Many people who travel there for business purposes have tried to change future bookings via Darwin (so they can get there on Qantas) or to Garuda. Plenty of problems and people can’t believe that they are part of Qantas.
Family friend stated that many business travellers much prefer Australian who got it right from the start.
Complaints include:
Main problem is with delays, service and allowance where Qantas treated their passengers like humans and now JetStar treat them as an inconvenience.
Other complaints besides late departures, include,
- pax having to tell crew that there are immigration forms as well as customs forms for arrival in DPS (crew did not know),
- great delay in handing out pre ordered entertainment units and then selling to pax who had not pre-ordered, pax on flight that family friend travelled on said to crew ‘why not just up the fare and have them distributed to all pax to which crew replied ‘management are too stubborn to listen and change now’
- delays in meal service relate to above in most cases all pax wanted to be fed anyway,
- $6 for a beer is a bit rich,
- Group of business people contacting Garuda to ensure that the keep flying out of Perth as plenty are worried that JetStar will take over from Qantas on PER-DPS run,
- Garuda already considering putting on direct ADL/DPS flights in school holidays.
Problems with surfers as they can no longer carry their long boards on JetStar as they could on Qantas, same must be the case with HNL. Surfers may be a small number in the grand scheme of things but I guess when JetStar are flying to DPS AND HNL and they are popular destinations with surfers well….. It’s not rocket science is it?
Problems with FF's who QF placed on JetStar who found that the service was crap, they had to pay for their beer and the fact that FF allowances were not accepted by JetStar.
So what happens when the introductory bookings finish? So plenty of punters took advantage of these fares and got up there for very low dollars but if they are already saying no to doing it again on JetStar does that mean they will:
- pull out because it’s not profitable? And give all revenue to Garuda?
- provide more $49 fares? In order to tell the market that ‘they are a success’? How will that help profits?
Is it the same story with HNL, Vietnam and Phuket?
Guess Dixon and his senior management don’t go to or ever wish to go to Bali, Honolulu, Phuket etc but that’s not the point is it.
EastWest - had any feedback? Anyone else heard perhaps staff grabbed the cheap seats to some of their destinations?