What Pax Surveys ?
I did 47 trips as a passenger with Qantas in 2006 and I was never surveyed about C/Crew or anything to do with Qantas,perhaps I was unlucky,to tell you the truth I wouldn't know the difference between an MAM employee or a Qantas one,they all seem to wear the same uniform so it would be hard for anyone to say with any authority that customer satisfaction had improved if the pax couldn't tell the difference.
Last edited by NIGELINOZ; 9th Jan 2007 at 03:16.
Reason: To ad 'as a passenger,