EzyChic
One of the parts of the interview (when I was interviewed at least) was the day from hell. Basically, they will go through a day with you where everything that can go wrong, will go wrong.
Assume everything on here is for a 737 rated crew member:
It will start in the crew room at briefing time where a crew member doesn't turn up on time, when they do arrive their uniform isn't too standard (or their makeup) - what do you do?
You then have a crew member who has an inadequate knowledge of SEP or First Aid - what do you do?
Crewing try to persuade you to take the crew member with inadequate knowledge of SEP or First aid, because the flight will be delayed 90mins and there is a departure slot - what do you do?
Down route the APU is non-op and the aircraft has a departure slot. The Captain wants to board the pax as normal but the slot is 2 hours - how will you handle this, especially as the cabin is getting so hot.
During the return flight 2 of the cabin crew have an arguement, causing a scene - how will you handle this? What will your actions be?
Back at base the Captain decides that he didn't like the way you went about things with him re: the non-op APU and orders you into the flight deck whilst pax are disembarking - what do you do?
This is the type of events that might be thrown at you, they do have a number of different scenarios that they can use. They will be testing your knowledge of your SOP's and your CRM skills. Make sure that you think about each answer before saying it, remembering that you must always adhere to SOP at all times whilst making sure that you maintain the CRM between the cabin crew and flight deck.
If you have been flying for a while, the SCCM's "day from hell" shouldn't phase you too much
